Ticket Sales Terms & Conditions


TICKET SALES TERMS & CONDITIONS
Thank you for allowing TIX to assist you in obtaining or selling your tickets.
PLEASE READ THIS AGREEMENT AND THESE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING TICKETS ON THIS SITE. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. All ticket prices are sold above face value and all sales are final, no refunds or exchanges.
INTRODUCTION	TIXTICKETS.COM Inc. is a Connecticut corporation herein know as "TIX". Services Provided: TIX is a worldwide broker of entertainment tickets, including concerts, theater and sporting events. TIX specializes in obtaining hard to get tickets to sold out events. Through our many sources we are able to get a wide variety of seats to almost any event, in any city. TIX is in no way associated or authorized by the National Collegiate Athletic Association, NFL, NBA, NHL, MLB, NFR., NASCAR, USTA, US Open, all Logos and Terms are trademarked and these terms are used for factual description purposes only. We have no association with Ticketmaster, Tickets.com or any other ticketing company or agency, box office or producer, theater, stadium or arena, or performer, artist, etc..
AGREEMENT WITH TERMS & CONDITIONS	This Agreement sets forth the terms and conditions that apply to use of this site and/or its associated web sites by you. By using this site, and/or its associated web sites you agrees to comply with all of the terms and conditions hereof.
TICKET AVAILABILITY	Ticket availability and prices quoted are subject to change without notice. Ticket prices and availability are not guaranteed until orders are confirmed. TIX further reserves the right to refuse any order at our discretion. We will contact you if the tickets you ordered are no longer available or if we are unable to fill the order as you requested. We may offer you alternate seats if the original seats you requested are not available. We also may direct you back to our online ordering site to review current inventory. We reserve the right to upgrade your tickets for the same price. Theater tickets for box office pickup are for the best available "house" seats. Exact seat location can not be guaranteed for "house" seats. Tickets are available only in the quantities advertised. All sets of tickets are located next to each other, unless otherwise indicated or you are contacted with additional information. You may request a smaller quantity from a larger set of tickets. For example if 6 tickets are listed, you may request 2 tickets. There can be no assurance the smaller set will be available or the price will be the same. It is best to request even sets of tickets, for example sets of 2, 4 or 6 are easier to obtain than odd sets like, 1, 3 or 5 tickets. Breaking up an even set of tickets may be offered as a higher priced option. If the quantity you need is not available or you have any questions, we invite you to email us at tixquantity@tixtickets.com. Because we are dealing with many different sources tickets can not be sold in real time. We do our best to keep up and constantly update the web site with ticket availability to make it as accurate as possible. However prices and availability are subject to change. This is especially true in the days or even the couple weeks preceding a major national event, such as the Super Bowl or the World Series. The same tickets can drop or increase dramatically in price within hours. Most events don't have this kind of volatility but it can happen. We will provide you with availability and delivery information when your order is processed or upon request.
BACKORDERS	For many events, such as the Super Bowl, the tickets are not distributed until just before the event. We are however able to secure orders months in advance so you are able to plan to attend the event. What we do in this case is take a non refundable deposit and secure the ticket that you are looking for at a set price. At that point the order is guaranteed and so is the price. If the order is not guaranteed you will always be informed of that at the time of the order.
TICKET PRICES	DUE TO THE EFFORTS AND COSTS INVOLVED, ALL SEATS ARE SOLD AT ABOVE FACE VALUE. Prices quoted include a service charge over the face value. The service charge varies with each ticket and depends on seat quality, supply and demand, and our cost of acquiring premium tickets. For good seats to very popular events the service charge can be several times the face value. All Prices are guaranteed at the time the order is CONFIRMED by TIX. All prices are quoted in U.S. dollars.
CONFIRMED ORDERS	You will be notified by telephone, email or fax once your order is confirmed. TIX is not responsible for email confirmation not received. Orders placed after 5PM E.S.T. weekdays, holidays or on weekends may not be processed until the next working day.
BIDDING FOR TICKETS	You may submit a Bid for tickets to name your own price for sold-out concerts, theater and sporting events. Once your Bid is submitted our brokers will immediately try to fill your order. We will keep your order active based on your instructions. If we are able to locate tickets and prices that meet your Bid parameters, then your credit card will be charged and the order will be confirmed. You will be notified by phone, fax or email as soon as we confirm your order. You can cancel your Bid at anytime as long as your seats have not been confirmed. Cancellations must be made my email or fax only. Once an order is confirmed there are no refunds or exchanges. At our option, we may upgrade the quality of your seats without additional fees. You may only use this Site to make legitimate requests to purchase the products or services offered and shall not use this Site to make any speculative, false or fraudulent Bids or any Bid in anticipation of demand. Ticket Payment If User submits a Request for tickets (Bid), User agrees that if tickets satisfying the User's ticket Bid are located, the amount of the submitted ticket Bid, and all taxes, charges, surcharges, shipping/handling and ticket Bid resubmission or other fees will be automatically charged to the credit card submitted by the User. Such amounts will be posted on this Site. A 5% credit card processing fee will be charged for confirmed tickets purchased through the Bidding site only.
TAX	Most tickets that we sell are not taxed. We collect tax as required by law. Generally any event that takes place within the Chicago city limits requires that we collect an entertainment tax that is variable up to 7%.
DEPOSITS	All deposits for tickets not delivered will be refunded within 30 days of the event.
REFUNDS & EXCHANGES	ALL SALES ARE FINAL-NO REFUNDS, CANCELLATIONS OR EXCHANGES. Once you place a ticket request there are no refunds or exchanges. If the seat locations you have requested are no longer available we will cancel your order and refund your credit card. Comparable seats may be offered to you if your exact ticket request is no longer available.
CONSIGNMENT RETURNS	TIX may, at its option, accept tickets back on a consignment (try-and-sell) basis. Consignment return requests must be made in writing. Tickets can only be returned on a consignment basis where you would get 100% of the amount that we resell them for, up to the amount that you paid for them.
SEASON TICKET REGISTRY	The User agrees to comply with any applicable local, state or federal laws that may apply to the trade, purchase or sales of season tickets. The User is also responsible for following regulations pertaining to the purchase agreements set forth by the sports franchise or venue as it relates to individual rights and responsibilities. The User acknowledges that there may be legal statutes that prohibit the trading, purchasing or selling of season tickets by unauthorized entities. We do not sanction the illegal trading, purchasing or selling of season seats. It is important that the User be familiar with the regulations that govern the participation in any season seat program as it relates to participation on this registry. You agree to hold TIX harmless for any actions caused as a result of listing tickets in the Registry. We agree to keep all ticket Sellers information and identity completely confidential.
SELLING TICKETS TO US	Users shall not provide fraudulent information or be involved in the transfer of counterfeit tickets or passes; and the trade, purchase or selling of tickets using the our system shall not violate any ordinance or regulation. To safeguard against counterfeit or fraudulent ticket transactions we may require a ticket seller to provide a faxed copy of actual tickets and proper identification, such as a drivers license and social security card. For large transactions you authorize TIX to perform a credit report and criminal records report on the Seller. The Seller is liable for any loss associated with selling fraudulent or counterfeit tickets. The Seller agrees that TIX will suffer harm and agrees to pay liquidated damages in the amount of ten times the value the tickets are sold for. TIX will forward fraudulent or counterfeit ticket transactions to local, state and federal law enforcement authorities for civil and criminal prosecution.
RESCHEDULED EVENTS	For rescheduled events no refunds, exchanges or credits will be issued. If an event is postponed the tickets will be honored for the new date of the show. New tickets will not need to be issued. In case of a rainout or strike for a sporting event no refunds will be made. You must exchange the ticket at the ballpark for a seat to a future game that is still available.
CANCELED EVENTS	For canceled events of which there is no rescheduled date, full store credit will be issued to the purchaser except for an act of God, strike, lockout or any postponements, less shipping and handling, provided the tickets are returned to this office within five (5) business days of the original event date. After 5 days of the original event date, you may need to return tickets directly to the box office for a face value refund only. We suggest you return the tickets via certified, insured mail, FedEx, etc. Store credits may be used for up to one (1) full year from the credit date, after which time the credit expires.
DELIVERY	Tickets are delivered using an express courier service, such as FedEx. We require a signature on all deliveries. The courier must deliver it to the address on the package. They can not deliver it to any other address. If you have any specific delivery requirements please make those arrangements when you place the order. Tickets are normally sent to your credit card billing address. The Billing Address will be verified with your credit card company so you must use the exact address that your statements are sent. Should you require that the order be shipped to an alternate address we will require you to complete and fax us a CREDIT CARD AUTHORIZATION FORM and a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used. This is done to protect both of us against fraudulent use. Your order will be canceled if this documentation is not provided. Should you require that the courier deliver the shipment without obtaining a signature we will require you to complete and fax us a CREDIT CARD AUTHORIZATION FORM and a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used. This is done to protect both of us against fraudulent use. Your order will be canceled if this documentation is not provided. The tickets will be delivered using the best method. If possible we will inform you of the courier and when to expect delivery when the order is confirmed. Shipping charges will be higher for deliveries to Alaska, Hawaii, Canada, International, Saturday, Sunday and Holidays. We will charge you a $10 fee for shipments that either are re-routed after leaving our office or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered on the Ticket Order Form. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, you will be charged the $10 fee since, the shipping company will charge us a fee for this correction. You agree to indemnify and hold us harmless from any resulting claim for tickets that are delivered late or not at all due to incomplete, inaccurate or missing information from your order form. Due to the nature of our business, delivery of tickets could be as late as the day of the event. Ticket deliver time begins once we are in procession of tickets and not when your order is placed. If you do not receive your tickets at least two (2) business days prior to the event, you must call or email our office so we can track your shipment. TIX is not responsible for late deliveries if you do not call us at least two business days prior to the event to advise us that you have not received your package.
BOX OFFICE PICK-UP	Should your tickets need to be picked up at the Box Office or other designated location we require you to complete and fax us a CREDIT CARD AUTHORIZATION FORM and a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used. This is done to protect both of us against fraudulent use. Your order will be canceled if this documentation is not provided. TIX is not responsible for tickets left at the box office or any other location if client fails to pick up their ordered tickets. Please call your agent immediately if tickets are not at the box office. If you are not called back within 5 minutes call our office at 1-800-872-8849 extension 911. You will be called back with instructions.
WEATHER	Weather conditions may affect travel to and from the event, and may cause the postponement or cancellation of the event. Such circumstances are beyond the control of TIX and accordingly, no refund for unused services, or allowance for the loss of enjoyment caused be weather conditions, will be made by TIX. We recommend that you monitor local radio stations or call the venue for accurate, up to date schedule announcements. Weather conditions may also delay, postpone or cancel an event on any day; customer will assume all weather risks as there will be NO refunds for rain-outs or other weather conditions, acts of Nature or other events which disrupt play, all events purchased through us should be considered as "rain-or-shine" final purchases.
TRANSPORTATION	TIX shall not be held responsible for damages, for delays, cancellations or unavailability of public or private transportation caused by an act of God, by acts of war, riot, civil commotion, by an act of State, by strikes, fire, flood, restricted availability, or by the occurrence of any other event beyond the control of TIX.
GUARANTEE	If TIX is unable to fill your ticket order as specified, TIX will give you the following options: 1. Tickets can be upgraded at your expense (subject to availability). 2. Tickets can be downgraded with a partial refund (subject to availability). 3. Ticket order may be canceled with a full refund. In the event tickets are unavailable for a confirmed order, TIX liability shall be a refund of up to two times the original purchase price. If delivery of ticket is guaranteed, and the ticket is not delivered, TIX shall provide a refund equal to 100% of the contracted price, unless non-delivery is caused by an Act of God (snowstorm, flood, earthquake, etc.) or courier being unable to deliver tickets due to inability to obtain recipients signature, business closed, invalid address, etc. If a problem occurs and delivery of an exact ticket location becomes impossible, no penalty shall apply if TIX offers the buyer a comparable ticket at the same or lower price as the contracted ticket. In the rare instance that a ticket purchased by TIX for a client is later found to have been stolen, counterfeited or reported lost by the original purchaser, and TIX purchased these tickets in good faith, then TIX shall be liable only to refund the full contracted price. TIX shall not be responsible for late or lost deliveries caused by the courier.
CREDIT CARD PAYMENT	We accept VISA, MasterCard, American Express, Discover, Diners Club, Carte Blanche and the JCB Card Your name and home address must exactly match the address on your monthly credit card statement from the issuing bank or the transaction will be denied. Failure to provide a correct billing address will result in delays in processing your order which may result in tickets not being available. You must also be able to receive the tickets at the credit card billing address; someone must be available to sign for the tickets when they arrive at the billing address; or you must leave a signature waiver note to authorize an unreceipted delivery of tickets. Failure to do so may mean that you will not receive your tickets in time for the event. TIX will not be responsible for undeliverable tickets. The Billing Address will be verified with your credit card company so you must use the exact address that your statements are sent. Orders that total over $1,000 will require you to complete and fax us a CREDIT CARD AUTHORIZATION FORM and a signed copy of the invoice along with legible copies of your driver's license and the credit card that was used. This is done to protect both of us against fraudulent use. Your order will be canceled if this documentation is not provided. It is a violation of law to place an order or Bid in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law. Placing an order through our website acknowledges that you hereby authorize TIX of Connecticut to charge your credit card for this order and subsequent phone purchases.
TICKETS	Upon delivery of tickets you must review all documents for accuracy. Call your agent immediately if there is a discrepancy or email discrepancy@tixtickets.com. TIX will not be responsible for any discrepancies if you do not contact us within 24 hours after receiving tickets. When you receive your tickets keep them in a safe place. Tickets can not be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets.
TICKET RESALE LAWS	Void where prohibited. In some states or municipalities we may only offer ticket/travel packages that include event tickets and one or more of the following; party, dinner, transportation and/or accommodations. Attention New Jersey Residents: Ticket resale statues in New Jersey currently prohibit ticket brokers from selling tickets for events taking place in the state of New Jersey to New Jersey residents. We only sell ticket packages to residents of New Jersey for events that take place in the state of New Jersey. Prices for tickets for New Jersey events to New Jersey residents may include one or more of the following components: transportation, accommodations, consultation or party. Round-trip Transportation departs from Brookfield, Connecticut approximately two hours prior to the event. Reservations are required at least 7 days in advance by completing the TRANSPORTATION RESERVATION FORM. The package price includes non-refundable transportation. There are no partial refunds for failure to use any component of a package. We only sell ticket/travel packages to residents of New Jersey for events that take place in the state of New Jersey. The purchaser acknowledges that any tickets included in this sale are being sold at face value and any additional costs reflect the value of the package pursuant to New Jersey Statute. All packages include transportation vouchers. We do not sell tickets only to residents of New Jersey for events that take place in the state of New Jersey. Attention New York Residents: Ticket resale statues in New York currently prohibit ticket brokers from selling tickets for events taking place in the state of New York to New York residents. We only sell ticket packages to residents of New York for events that take place in the state of New York. Prices for tickets for New York events to New York residents may include one or more of the following components: transportation, accommodations, consultation or party. Round-trip Transportation departs from Brookfield, Connecticut approximately two hours prior to the event. Reservations are required at least 7 days in advance by completing the TRANSPORTATION RESERVATION FORM. The package price includes non-refundable transportation. There are no partial refunds for failure to use any component of a package. We only sell ticket/travel packages to residents of New York for events that take place in the state of New York. The purchaser acknowledges that any tickets included in this sale are being sold at face value and any additional costs reflect the value of the package pursuant to New York Statute. All packages include transportation vouchers. We do not sell tickets only to residents of New York for events that take place in the state of New York. Attention Connecticut Events: We only sell ticket/travel packages for Connecticut events. Prices for tickets for Connecticut events may include one or more of the following components: transportation, accommodations, consultation and/or party. Round-trip Transportation departs from Brookfield, Connecticut approximately two hours prior to the event. Reservations are required at least 7 days in advance by completing the TRANSPORTATION RESERVATION FORM. The package price includes non-refundable transportation. There are no partial refunds for failure to use any component of a package. We only sell ticket/travel packages for Connecticut events. The purchaser acknowledges that any tickets included in this sale are being sold at face value and any additional costs reflect the value of the package pursuant to Connecticut Statute. All packages include transportation vouchers. We do not sell tickets only for Connecticut events.
GOVERNING LAW	This Agreement and its performance shall be governed by the laws of the state of Connecticut, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Fairfield county, the state of Connecticut, United States of America, in all questions and controversies arising out of your use of this site and this Agreement. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of this site must be brought within two (2) years from the date on which such claim or action arose or accrued.
GENERAL	1. All TIX offices are independently owned and operated. TIX is not responsible for any negligent act, error or omission by any independent agent. 2. ATTORNEY'S FEES. If TIX or its affiliates take any action to enforce this Agreement and these terms and conditions, such parties will be entitled to recover from you, and you agree to pay, all reasonable and necessary attorney's fees and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled. 3. INJUNCTIVE RELIEF. You acknowledge that a violation or attempted violation of any of this Agreement and these terms and conditions will cause such damage to TIX as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that TIX shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by TIX in obtaining such an injunction, including, without limitation, reasonable attorney's fees. You agree that no bond or other security shall be required in connection with such injunction. 4. TERMINATION. TIX may terminate this Agreement and these terms and conditions and/or the provision of any of the services at any time for any reason, including any improper use of this site or your failure to comply with these terms and conditions. Such termination shall not effect any right to relief to which TIX and its third party providers and distributors may be entitled, at law or in equity. Upon termination of this Agreement and these terms and conditions, all rights granted to you will terminate and revert to TIX and its third party providers or distributors, as applicable. 5. ASSIGNMENT. You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder. 6. MODIFICATION. TIX may at any time modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use. 7. NO WARRANTIES. Unless specifically agreed in writing as otherwise, all products, services, advice, merchandise and information available through this Site are provided on an "as is", "as available" basis without warranties of any kind, either expressed or implied, including but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the acceptance of any Bid, (ii) that a User will receive the lowest available price for goods and/or services available through this Site, (iii) regarding the availability of products and/or services through this Site or, where applicable, at any participating retailer or retailer location, (iv) that use of this Site and all software, products or services associated with this Site will be error free, (v) regarding the results that may be obtained from the use of this Site, (vi) regarding the completeness, accuracy, reliability or quality of any information content, data, service, advice or merchandise provided or available through this Site. You expressly agree that the use of this Site is at your sole risk. 8. THIRD PARTIES. If you use this Site to submit orders or Bids for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site including all rules and restrictions applicable thereto. Each User using this Site for or on behalf of a Third Party agrees to indemnify and hold TIX and or its agents, employees, and / or affiliates (Covered Party) harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described above. User is directly responsible for any orders and/or Bids submitted including related fees, charges and performance obligations. 9. ADDITIONAL TERMS. Additional terms and conditions may apply to reservations, purchases of goods and services and other uses of portions of this site, and you agree to abide by such other terms and conditions. 10. SEVERABILITY. These terms and conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions. 11. HEADINGS. The headings used in this Agreement are included for convenience only and will not limit or otherwise affect the terms and conditions herein. 12. AGE. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. 13. PERSONAL USE. This Site is intended for personal, noncommercial use. 14. TICKET DISCLAIMER. The tickets purchased from this web site are a revocable license and may be revoked and admission refused upon returning the printed price thereon. The facility reserves the right to refuse admission or eject any person violating facility rules, local, state, or federal law, or whose conduct is deemed illegal, disorderly, or offensive by management. Persons entering each facility are subject to being searched for contraband, alcohol, controlled substances, weapons, firearms, fireworks, cameras, video equipment, recording devices which are expressly forbidden in, or on facility premises and subject to confiscation. No smoking in facility and no re-entry to facility on ticket stubs. No bottles, coolers, or containers allowed in facility. TIX, the building management, producers, its agents and participants assume no liability for injury sustained by ticket holder while in attendance at this event. TIX shall not be liable if the event producers make any changes to the event, seating configuration, time, and/or date. 15. E-MAIL. None of the Covered Parties are responsible for any errors or delays in responding to an order and/or Bid caused by an incorrect e-mail address provided by you or other technical problems beyond their control. 16. ENTIRE AGREEMENT. This Agreement, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.
AGREEMENT ACCEPTANCE	Submitting an order online or via fax indicates your AGREEMENT to these terms and conditions.
QUESTIONS	Please ask your agent if you if have any questions about these terms and conditions. If you do not have an agent please email your questions to Terms@tixtickets.com.
THANK YOU	We appreciate your business. Enjoy the show.