TERMS & CONDITIONS FOR ONLINE BOOKINGS

1.       Ticket Processing Fee:  There is a separate non-refundable $20 per ticket transaction fee added to the fare for each paying passenger ticketed.  All bookings that have a service fee are eligible for our Travel Rewards program.  Please click here form complete information about Travel Rewards.  There is no ticket processing fee added if a car and or hotel reservation is made at the time the airline ticket reservation is made.

2.        NAMES:  Name change is not permitted once reservation has been confirmed.

3.        TELEPHONE CONTACT:  A valid phone number is required to secure your booking.

4.        CREDIT CARDS:  A valid U.S. bank credit card must be used at the time the fare is reserved, or tickets cannot be delivered or issued. We will notify you by e-mail if your reservation is cancelled due to an invalid credit card, credit card address or other reason why a ticket may not be issued. This may result in a higher fare when your credit card charge amount has been cleared, and you may advise us whether or not you wish to purchase the tickets at the new price.  Your name and home address must exactly match the address on your monthly credit card statement from the issuing bank or the transaction will be denied. You must also be able to receive the tickets at the address you placed in your personal file; someone must be available to sign for the tickets when they arrive at the profile listed address; or you must leave a signature waiver note to authorize an unreceipted delivery of tickets. Failure to do so may mean that you will not receive your tickets in time for travel.

5.        FARES:  We are not responsible for fare increases for bookings that are a result of bookings not confirmed with a valid booking record locator.  Fares are subject to change until credit card is provided and approved.  In rare instances, listed fares occasionally may not include additional surcharges, fees or taxes which may be charged in addition to the listed fare. If this is the case, we will notify you by email of any difference between the actual fare and the listed fare, and you may advise us whether or not you wish to purchase the tickets at the new price.

6.        ELECTRONIC TICKETS:  If Electronic ticketing is not available, paper tickets will be sent to credit cardholder's billing address only and a delivery fee will apply.

7.        SEATS AND MEALS:  Meal and seat preferences will be passed on to the airline, but cannot be guaranteed. Seats for all passengers will be selected automatically based on the best seats available and adjacent to the primary passenger, if possible.

8.        VOIDS:  A non-refundable $20 ticket processing fee will be charged if a ticket is issued and subsequently voided due to passenger request.  Voids may not be available for all tickets.  Void requests must be made within 24 hours of ticket issuance.

9.        VERIFY:  Please read and review all documents when you receive them.  Your agent makes every effort to confirm reservations accurately and completely.  We therefore, urgently request you review the itinerary for accuracy on such items as: correct spelling of name(s), flight times, airlines and fare paid.  If there are any discrepancies at all, you must contact your agent within 24 hours of delivery.  If TIX does not receive a call within 24 hours, it is acknowledged that tickets and/or documents received have been reviewed and are accurate as booked. 

10.     RECONFIRMATIONS:  This itinerary is based on schedules and fares in effect today.  Since occasional changes occur, please reconfirm directly with the appropriate airline.  Reconfirm flight times 24 hours before domestic flights and 72 hours before international flights.  Failure to use any portion of your ticket may result in automatic cancellation of all continuing and return reservations.  Please advise the airline if your travel plans change enroute.

11.     TIMES:  All times shown are local time as observed in the city shown.

12.     CHECK-IN:  Allow a minimum check in time of 1 hour for domestic flights and 2 hours for international flights.  Check-in later than these times could result in denied boarding.

13.     OVERBOOKING: Airline flights may be overbooked.  A person denied boarding on a flight may be entitled to a compensatory payment by the airline.  The rules for denied boarding compensation are available at all airline ticket counters.

14.     CHANGES OR CANCELLATIONS:  To change or cancel your flight itinerary, call your agent or the airline you are scheduled to take.  If canceling, return the unused tickets to your agent for credit or refund where applicable.  Most special, excursion, and discount tickets have various travel restrictions and may have a penalty for change or cancellations.  Some fares are non-refundable and are subject to the terms and conditions as set forth by the airline.  All non-refundable tickets have an airline and or agency service fee for any changes.  Most airlines impose a $100 per ticket change or cancellation fee after any non-refundable DOMESTIC ticket is issued. A $150 per ticket change or fee applies after any non-refundable INTERNATIONAL ticket is issued.  Check with your agent or the airline for current fees.

15.     TICKETS:  Cancelled or unused tickets must be returned for proper credit to your account.  Lost, stolen or destroyed tickets must be paid for until refund is received from the issuing carrier, subject to an airline/agency imposed service charge.  Airline tickets and/or unused portions of tickets may be worth money.  Lost, stolen, or destroyed airline tickets cannot be replaced or refunded without considerable cost and inconvenience.  Protect your tickets.  Paper tickets are heat sensitive, keep in a cool dry place.

16.     PHOTO ID: All passengers are now required to show positive photo identification (such as driver's license or passport) before boarding an aircraft.  Passengers who charged an electronic ticket may be required to show the credit card used to purchase the ticket at the gate.

17.     TRAVEL DOCUMENTS: All passengers traveling outside of the US are required to have certain travel documents: a valid passport, a round-trip airline ticket or proof of onward travel, a visa issued by some destination countries, medical inoculations for infected areas/countries, proof of sufficient funds when entering the destination country (some countries have a departure tax payable at the airport before departing the country). Each passenger is responsible to obtain the proper travel documents prior to purchasing airline tickets. Contact the destination country's consulate for details. The name on all travel documents (tickets, passports, visas) must match.

18.     SERVICE CHARGE:  A service charge may apply for revisions, name changes, voids, reissues, exchanges, cancellations or special services.  Service charges are non-refundable.  Check with your agent for current fees.

19.     TOURS/CRUISES:  Prices are subject to change without notice due to currency fluctuations, tariff changes, fuel surcharges or increase in operational costs. In addition, group tours/packages are based on a minimum number of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed on all passengers.

20.     HOTELS:  Deposits, guarantees and prepayments are subject to the hotel's cancellation policy.  If your trip is cancelled or changed during a time when the agency is closed, telephone the hotel directly and cancel the reservation to avoid penalties.

21.     REFUNDS:  Refunds from airlines, tour companies, cruise lines and hotels will be made 4-8 weeks after the supplier has credited the agency.

22.     INSURANCE:  We strongly recommend travel insurance.  See waiver below.

23.     TERMS:  The invoice represents an immediate transfer of funds on your behalf and is payable in advance or upon receipt unless prior credit arrangements have been made.  A finance charge of 1 1/2% per month (18% annual percentage rate) will be charged on overdue accounts.  Returned checks are subject to a $25.00 service charge.

24.     OTHER: Since baggage allowances vary, please contact your carrier for the latest policy.  Your agent should be able to assist in seat assignments and special meal requests, however most airlines no longer issue advance boarding passes.  Always check your frequent flyer numbers at check in.  Contact your travel consultant for additional assistance.  All offices are independently owned and operated.  TIX Travel Agency is not responsible for any negligent act, error or omission by any independent agent.

25.     CONSUMER DISCLOSURE NOTICE: This travel agency is acting as an agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.)  This agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your companions or group members.  Unless the term "guaranteed" is specifically stated in writing on your tickets, invoice, or reservation itinerary, we do not guarantee any such suppliers' rates, bookings, reservations, connections, scheduling, or handling of personal effects.  Travel agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control.  Traveler assumes complete and full responsibility for, and hereby releases the agent from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel.  For information concerning possible dangers at international destinations, contact the Travel Advisory Section of the U.S. State Department's Citizen's Emergency Center, (202) 647-5225.  For medical information, call the International Traveler's Hotline at the U.S. Center for Disease Control, (404) 332-4559.  By embarking upon his/her travel, the traveler voluntarily assumes all risks involved in such travel, whether expected or unexpected.  This agency is not responsible for cancellations of any service/s and/or refunds from any supplier or carrier that may cease operations.  Traveler is hereby warned of the above risks as well as possible travel industry bankruptcies and medical and climatic disruptions, and is advised to obtain appropriate insurance coverage against them.  Traveler's retention of tickets, reservations, or bookings after issuance shall constitute a consent to the above and an agreement on his/her part to convey the contents hereto to his/her travel companions or group members.

26.     LIMITING TERMS AND CONDITIONS: TIX Travel & Ticket Agency, Inc. (hereunder referred to as the Agency) issued this invoice in the sole capacity of agent for the owners, wholesalers and/or contractors who are to provide the transportation and/or other services specified.  Their names appear on the face of this document and are hereinafter referred to as Providers.  As agent, the sole financial liability of the Agency is limited to the amount of commission it received from said Providers in arranging said transportation and/or services on behalf of the named Client.

27.     Registered Seller of Travel:  California: CST # 2016087-40 Registration as a Seller of Travel does not constitute approval by the State of California.  Agent is not a participant in the California Travel Consumer Restitution Fund.  This transaction is not covered by the California Travel Consumer Restitution Fund.  You are not eligible to file a claim against that Fund in the event of Agent's default.

28.     INSURANCE WAIVER: TIX Travel Agency and its independent agents appreciate your business.  As a valued customer, we want to insure that your trip is a pleasant and successful one.  However, you should be aware that there are inevitable problems which may occur during your trip, and over which TIX Travel has no control.  TIX Travel strongly recommends that you purchase additional travel insurance.  There is insurance available to cover trip cancellations, luggage, accidents, default by one of our suppliers and other contingencies.  TIX Travel and our agents will not be held responsible for financial loss resulting from your decision not to purchase the insurance which is available to you.  If you choose not to purchase additional insurance, then you acknowledge you have read and understand these conditions, and hereby waive the purchase of additional travel insurance.

29.     DELIVERY ACKNOWLEDGMENT: I hereby acknowledge upon receipt for the travel documents indicated on this invoice, I will be responsible for delivering these documents to the other parties traveling in my group.

30.     CREDIT CARD AUTHORIZATION: I authorize TIX Travel Agency or the named travel supplier to charge my credit card listed on this reservation for this order and all subsequent telephone purchases.  I am aware of and agree to the terms and conditions set forth by the airline/s and/or other travel suppliers.

31.    QUESTIONS:  Please ask your agent if you if have any questions about these terms and conditions. If you do not have an agent please email us at cs@tixtravel.com.